Support
All Erythros products are covered by our comprehensive warranty program.
Your Erythros SciLight Pro is covered by our comprehensive 3-year warranty program.
Your warranty is valid for 3 years from the date of purchase. An option to extend to 5 years is available.
Your Erythros Laser Face Mask is covered by our comprehensive 1-year warranty program.
Your warranty is valid for 1 year from the date of purchase. An option to extend to 3 years is available.
Important Note: Please keep your proof of purchase and warranty card in a safe place. These will be required when filing a warranty claim.
Reach out to our dedicated support team through email, phone, or chat to initiate your warranty claim.
Share your proof of purchase, warranty card information, and a detailed description of the issue.
Our technical team will review your case and may request additional information or photos of the device.
If approved, we'll either repair your device, replace it with a new unit, or provide a full refund based on the specific circumstances.
For warranty claims or questions, please contact our support team:
Business Hours: Monday – Friday, 10:30 AM – 4:30 PM EST
This warranty is in addition to any rights you may have under applicable consumer protection laws. The warranty terms may vary by region.
For complete warranty terms and conditions, please refer to the documentation included with your device or contact our support team.