3-Year Warranty Protection
Your Erythros SciLight Pro is covered by our comprehensive warranty program.
What's Covered
- All electronic components and circuitry
- LED arrays and optical components
- Power supply and adapters
- Control systems and displays
- Cooling systems
- Structural components and housing
Warranty Period
Your warranty is valid for 3 years from the date of purchase. Professional models include an option to extend to 5 years.
What's Not Covered
- Damage from accidents, drops, or misuse
- Water or liquid damage
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic damage that doesn't affect functionality
- Damage from improper voltage or power surges
Important Note: Please keep your proof of purchase and warranty card in a safe place. These will be required when filing a warranty claim.
Warranty Claim Process
1. Contact Customer Support
Reach out to our dedicated support team through email, phone, or chat to initiate your warranty claim.
2. Provide Documentation
Share your proof of purchase, warranty card information, and a detailed description of the issue.
3. Device Assessment
Our technical team will review your case and may request additional information or photos of the device.
4. Resolution
If approved, we'll either repair your device, replace it with a new unit, or provide a full refund based on the specific circumstances.
Contact Information
For warranty claims or questions, please contact our support team:
- Email: support@erythroslight.com
- Phone: 1-800-ERYTHROS (1-800-379-8476)
- Live Chat: Available on our website during business hours
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Additional Information
This warranty is in addition to any rights you may have under applicable consumer protection laws. The warranty terms may vary by region.
For complete warranty terms and conditions, please refer to the documentation included with your device or contact our support team.