Returns Policy
At Erythros Light, we want you to feel completely confident in your purchase. That's why we offer a 60-Day Free Trial on all of our products.
60-Day Free Trial
- You may return your product within 60 days of delivery for a full refund of the purchase price.
- We will provide you with a prepaid shipping label to make the return process easy and convenient.
Condition of Returned Items
- Returned products must be in like-new condition, free of damage, and returned with all original parts, accessories, and packaging.
- Products that are damaged, missing parts, or show signs of misuse may not be eligible for a full refund.
Refund Process
- Contact our support team at support@erythroslight.com within 60 days of receiving your order to initiate a return.
- We will email you a prepaid return shipping label.
- Once your product is received, it will be inspected by our team to confirm that it is in like-new condition.
- After inspection is complete, your refund will be issued to your original method of payment.
Timing of Refunds
- Refunds are typically processed within 7–10 business days after we receive and inspect your return.
- You will receive an email confirmation once your refund has been issued.
Exclusions
- Returns received after 60 days from the delivery date will not be eligible for a refund.
- Products damaged due to misuse, neglect, unauthorized repairs, or modifications are not eligible for a refund.
Contact Us
If you have questions or comments about this Returns Policy, please contact us at:
Email: support@erythroslight.com
Address: 2108 N ST STEN, SACRAMENTO, CA 95816